FedEx provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. FedEx offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 300,000 employees to remain absolutely, positively focused on safety, the highest ethical and professional standards and the needs of their customers and communities.
1. Business model
- Government-to-Business (G2B)
- Business-to-Business (B2B)
E.g. DELL, CISCO
- Business-to-Consumer (B2C)
FedEx’s intranet included more than 60 Websites, created for its end users and in some cases by its end users.
2. Competitors
The four leading companies in the international courier business were DHL, FedEx, UPS and TNT. Between them they held more than 90 per cent of the worldwide market.
- UPS
UPS was founded in 1907 and headquartered in U.S. with larger market share in Europe and a larger share of its revenues comes from Europe. UPS is running with the B2C E-commerce market and lead in residential delivery services. UPS's primary business is the time-definite delivery of packages and documents worldwide. In recent years, UPS has extended its service portfolio to include less than truckload transportation (primarily in the U.S.) and supply chain services. UPS reports its operations in three segments: U.S. Domestic Package operations, International Package operations, and Supply Chain & Freight operations.
- DHL
In 1993, DHL announced a four-year US$1.25 billion worldwide capital spending programme aimed at investing in handling systems, automation, facilities and computer technology. DHL dominated the UK market and is the main competitor in the airfreight market which competing overnight delivery service.
- TNT
The headquarters of TNT is in Netherlands. TNT launched a Web Collection facility on the Internet and the world’s first global Price Checker service on its Website that allowed customers to calculate the price of spending a consignment from one place to another anywhere in the world. Besides, TNT launched QuickShipper and the express industry’s first dedicated customer extranet, Customised Services environment.
3. Customers
- General public
- Government
- Company (from large to small scale)
FedEx combined the functions of materials management and physical distribution which concerned with inbound as well as outbound material flow, within companies as well as the movement of finished goods from dock-to-dock.
1. Physical transportation (no matter document, small package or heavy freight to send)
2. Coordination and control of storage
3. Control the movement of parts and finish goods
b) Logistics (valued-added activities)
- Order processing
- Distribution centre operations
- Inventory control
- Purchasing
- Production and customer and sales services (E.g. pack the shipments by using FedEx packaging, schedule the pickup, tracking the shipments)
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